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THE PRIVACY POLICY FOR DRUGSTOC EHUB LIMITED

  1. HOW WE COLLECT YOUR PERSONAL DATA

    We collect your personal data when you:
    1. send us an email
    2. send us a job application
    3. call at our online or physical office
    4. respond to our social media messages, posts or attend our webinars
    5. require us to make payments to you whether under an employment contract, independent contract etc.
    6. when you volunteer your personal data to us for any specific reason(s).

  2. OUR LAWFUL BASES FOR PROCESSING YOUR PERSONAL DATA

    Processing of personal data means anything that is done with your personal data such as deletion, erasure, disclosure, profiling, download, transfer, modification, etc.
    1. In accordance with the Nigerian data protection regulation 2019 (NDPR) we process your personal data for the following purposes:

      Contractual basis

      We may process your personal data in furtherance of any contract between us or between you and a third party for which you have mandated us to so process. This includes employment contracts, service level agreements, etc.

    2. Legal Obligation

      Where we have a legal obligation to process your personal data, such as tax processing, pension remittance, etc.

    3. Consent

      We shall process your personal data upon your consent. By accessing this website, you consent to our necessary cookies for enhanced user experience. You may opt out by clicking on the opt-out button below. Also, you hereby consent to receiving periodic adverts of our products. You may opt out by clicking “unsubscribe”.

    4. Performance of a task in the interest of the public.

  3. HOW LONG WE KEEP YOUR DATA

    Unless we explain otherwise to you, we will hold your personal information based on the following criteria:
    1. For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;
    2. For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
    3. Retention periods in line with legal and regulatory requirements or guidance.

  4. YOUR DATA RIGHTS

    Kindly note that you have the following rights:
    1. Right to rectification:

      You can request us to rectify your personal data in our possession such as your name, phone number, etc. However, we will require a valid means of identification to validate your identity.

      Also, we will require rectification evidence. For instance, where you intend to change your name or age, we will require a change of name/age affidavit.

    2. Right of Access

      You can request to know what information we hold on you. Such request can be made to our office. Your identity will need to be verified before access. We shall typically respond to your data subject access request (DSAR) within 30 days. However, where your DSAR is repetitive or requires us to dig into our archives, we reserve the discretion to charge a fair fee.

    3. Right to Portability:

      You can request us to transfer your personal data to another entity/person. In response to any portability request, we will collate your personal data in a readable format and send them to you via email.

    4. Right to be forgotten:

      You have a right to request the deletion of your personal data in our possession. However, same is subject to our retention schedule. We shall diligently honor this request, however, you also understand that your personal data may be backed up on remote servers nonetheless.

    5. Right to restrict processing

      You may, by written notice to us, restrict our processing of your personal data. However, such restriction will not affect any processing validly done prior. Also, any obligation contingent on the processing will be discharged by the restriction.

    6. Right to lay a compliant before the National Information Technology Agency (NITDA).

      You have a right to lay a complaint to our data protection officer or to the NITDA.

    7. Right to withdraw consent.

  5. WHO WE SHARE YOUR PERSONAL INFORMATION WITH

    We share your personal data with our affiliates, subsidiary companies, and trusted third parties we work with to serve you better. We shall ensure the adherence to this policy and NDPR to the best of our ability.

  6. QUESTIONS REGARDING THIS PRIVACY POLICY

    If you have questions regarding this Privacy Policy, please contact us by sending an e-mail to [email protected] Please include “Privacy Policy” in the subject line of your inquiry.

  7. MISCELLANEOUS

    We shall collect and treat your personal data in line with the NDPR. By accessing this website or our eCommerce platform, you consent to the NDPR regardless of your country.

  8. REVISION TO THIS PRIVACY POLICY

    Drugstoc reserves the right and prerogative to change or modify this Privacy Policy at any time, with or without advance notice in order to reflect changes in the law and/or our privacy practices. Such changes will be effective immediately after posting, whether dated or not. We encourage you to check this notice whenever you visit our website - www.drugstoc.com, applications, premises. to ensure that you are happy and comfortable with any changes.

  9. COMMENCEMENT

    This privacy policy is effective from the 1st day of January 2021.

Terms and Conditions

DrugStoc Ehub Limited (“DrugStoc” or “we”) operates an eCommerce platform consisting of a website and mobile application, engaged in the wholesale and retail distribution of healthcare-related products (ethical and generic pharmaceutical products, vaccines, medical equipment, reagents and supplies, over the counter products and veterinary medicine. By using the Service, you become a “User” (“You” or “Customer” or “User”) and you agree to comply with and be bound by these Terms of Service (this “Agreement”).

These general terms and conditions shall apply to all procurements on the website and mobile application and shall govern your use of related services. By using our services, you accept these general terms and conditions in full. If you disagree with these general terms and conditions or any part of these general terms and conditions, you must not use our services.

If you use our service as a procurement partner, (Hospital, Pharmacy, Clinic, Licensed medical professional etc) in the course of a business or other organizational project, then by so doing you:

confirm that you have obtained the necessary authority to agree to these general terms and conditions; bind both yourself and the person, company or other legal entity that operates that business or organizational project, to these general terms and conditions; and agree that “you” in these general terms and conditions shall reference both the individual user and the relevant person, company or legal entity unless the context requires otherwise.

Registration & Accounts

You may establish an account with us after providing us with proof of license (Premise and Practicing license). You will also be required to submit a completed application and other personal details as required via our app, website or onsite.

Product Availability

Items in stock are available for immediate shipment. In the event of excess demand or short supply, we reserve the right to reserve inventory among our customers as it deems appropriate. We shall not be liable for failure to fulfil any order or to perform under any contract due to strike, fire, lock-outs, and other industrial disputes, breakdown of systems or network access, flood, explosions or unavoidable accidents, inability to obtain supplies, contingencies of manufacturing, or other causes beyond our control. We also reserve the right to discontinue and withdraw any product, product size, or packaging at any time from the app without further obligation on the part of DrugStoc

Payment Terms

Purchases made on the platform are subject to cash and credit terms which are subject to the company discretion and can be changed or altered without prior notice.

Pricing

Prices are subject to change without notice. Prices billed are the prices in effect at the time the order is shipped. Prices are subject to all taxes, excises, or other charges levied by any government (national, state or local). Any disputed prices must be identified to us in writing within two (2) business days from the invoice date.

Damaged Products

All shipments should be examined for damages immediately upon receipt. If you find broken or damaged Products, notify us in writing immediately.

Liability
  1. If the Products we deliver are not what you ordered or damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem immediately within 6 hours of the delivery of the Products in question.
  2. If you do not receive the Products ordered within the 5 days of the date on which you ordered them, save for clearly spelt out circumstance regarding the Products availability, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of the date on which you ordered the Products.
  3. If you notify a problem to us under clause a or b above, our only obligations will be:
    1. to make good any shortage or non-delivery;
    2. to replace or repair any Products that are damaged or defective; or
    3. to refund to you the amount paid by you for the Products in question in whatever way we choose.
  4. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products under clause c(iii) above.

    We will not be liable under any contract, negligence, strict liability or other theory of liability for any special, indirect, incidental or consequential damages product consumption or costs of procurement of substitute Products or services in connection with the subject

    matter of these terms and conditions or any products or the use, delivery or failure or delay of delivery thereof. We shall not be liable for any loss, claim, Manufacturer error, or damage resulting from products or the use, delivery, or failure of delivery thereof, and the buyer agrees to hold us harmless for any such loss, claim, or damage

  5. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import (where applicable) or other permits to purchase Products from our site. The importation or exportation of certain Products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Products you purchase.
Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our office address or to [email protected] and all notices from us to you will be displayed on our website from time to time.

Invalidity

If any part of these terms and conditions is unenforceable, the enforceability of any other part of these conditions will not be affected.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy as contained on our website.

Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this Agreement, has no right to enforce any term of this agreement.

Governing Law

The contract between us shall be governed and interpreted in accordance with the laws of the Federal Republic of Nigeria and the Nigerian Courts have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with our current website/ mobile application prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the Products to you by us. Nothing said by the sales person on our behalf

should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any Products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.